Terms and Conditions

Effective Date: 18 March 2025 Last Updated: 18 March 2025

1. Introduction

Welcome to The Coaches Coach ("we," "us," "our," or "Platform"). These Terms and Conditions ("Terms") govern your access to and use of our coaching education platform, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Definitions

"User" refers to any person who accesses or uses our Services
"Academy" refers to a content creator's branded space within the Platform
"Content Creator" refers to coaches, instructors, or organizations who create and publish educational content
"Subscriber" refers to a User who has purchased access to an Academy or Product
"Product" refers to courses, programs, lessons, artifacts, or other educational content
"License" refers to the right to access specific Products or Academy content

3. Eligibility

You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Account Registration

4.1 Account Creation

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to comply with these security obligations.

5. User Content and Conduct

5.1 User-Generated Content

You may submit comments, reviews, forum posts, notes, bookmarks, and other content ("User Content"). You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content in connection with operating the Services.

5.2 Prohibited Conduct

You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Upload harmful code, viruses, or malware
Harass, abuse, or harm other Users
Impersonate any person or entity
Scrape, data mine, or use automated systems to access the Services
Share account credentials or purchased content with unauthorized parties
Circumvent any access restrictions or security measures
Use the Services for any commercial purpose without our express consent

5.3 Content Moderation

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without prior notice.

6. Academy and Content Creator Terms

6.1 Academy Creation

Content Creators may create Academies subject to our approval. By creating an Academy, you:

Represent that you have the right to publish all submitted content
Grant us a license to host, display, and distribute your content
Agree to our revenue sharing and payment terms
Accept responsibility for the accuracy and quality of your content
Comply with all applicable laws regarding educational content and consumer protection

6.2 Revenue Sharing

Content Creators receive payments via Stripe Connect. Platform fees and payment terms are as specified in your creator agreement. We reserve the right to withhold payments if we suspect fraud, policy violations, or receive chargebacks.

6.3 Content Standards

All Academy content must:

Be original or properly licensed
Be accurate and not misleading
Comply with applicable laws and regulations
Not contain offensive, discriminatory, or harmful material
Respect intellectual property rights

7. Purchases and Subscriptions

7.1 Products and Pricing

Products may be offered as:

Free-to-try (no purchase required)
Individual purchases (monthly, yearly, or lifetime)
Included in Academy subscriptions
Premium add-ons (additional purchase required)

All prices are displayed in the relevant currency (AUD, USD, etc.) and include applicable taxes where required.

7.2 Payment Terms

Payments are processed via Stripe
All sales are final unless otherwise stated in our Refund Policy
Subscription renewals are automatic unless cancelled
You authorize us to charge your payment method for all applicable fees
We reserve the right to change prices with reasonable notice

7.3 Subscriptions

Monthly/Yearly Subscriptions: Automatically renew until cancelled
Lifetime Access: One-time payment for permanent access
Cancellation: You may cancel subscriptions at any time through your account settings
Refunds: Refunds are subject to our Refund Policy (see Section 8)

7.4 Access to Content

Upon purchase, you receive a non-exclusive, non-transferable license to access the relevant content for personal, non-commercial use. This license terminates upon:

Subscription cancellation (for subscription content)
Account termination
Material breach of these Terms

8. Refund Policy

8.1 Digital Content Refunds

Due to the digital nature of our Services:

Lifetime purchases may be refunded within 14 days if no significant content has been accessed
Monthly/yearly subscriptions may be cancelled at any time but are non-refundable for the current billing period
Free content is provided "as-is" with no refund entitlement

8.2 Exceptions

Refunds may be granted at our discretion if:

Technical issues prevent content access
Content is materially different from its description
Content Creator fails to deliver promised content

8.3 Chargeback Policy

Initiating a chargeback may result in immediate account suspension and legal action to recover costs.

9. Intellectual Property Rights

9.1 Platform Ownership

The Platform, including its design, features, software, trademarks, and content (excluding User Content and Academy content), is owned by us and protected by intellectual property laws.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes, subject to these Terms.

9.3 Restrictions

You may not:

Copy, modify, or distribute Platform content without permission
Reverse engineer or decompile any software
Remove any copyright or proprietary notices
Create derivative works from our content

9.4 Copyright Infringement

We respect intellectual property rights. If you believe content infringes your copyright, contact us at info@bevo-sports.com with:

Description of the copyrighted work
Location of the infringing material
Your contact information
A statement of good faith belief
A statement under penalty of perjury that the information is accurate

10. Gamification and Virtual Items

10.1 XP, Levels, and Achievements

We offer gamification features including experience points (XP), levels, achievements, and streaks. These have no monetary value and cannot be exchanged for real currency or transferred to other Users.

10.2 Modification

We reserve the right to modify, suspend, or discontinue gamification features at any time without liability.

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

12. Third-Party Services

12.1 Integration

We integrate with third-party services including:

Stripe for payment processing
Azure for hosting
Resend for email communications
OpenAI for AI-powered features (where applicable)

Your use of these services is subject to their respective terms and policies.

12.2 External Links

Our Services may contain links to third-party websites. We are not responsible for the content, practices, or policies of these external sites.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability or fitness for a particular purpose
Warranties regarding accuracy, reliability, or completeness of content
Warranties that the Services will be uninterrupted, secure, or error-free
Warranties that defects will be corrected

Content Creators are solely responsible for their content. We do not verify the accuracy or quality of Academy content and make no warranties regarding educational outcomes.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business
Loss of data or content
Loss of goodwill or reputation
Educational outcomes or career advancement

14.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR AUD $100, WHICHEVER IS GREATER.

14.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

15. Indemnification

You agree to indemnify, defend, and hold harmless The Coaches Coach, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Services
Your User Content
Your violation of these Terms
Your violation of any rights of third parties

16. Term and Termination

16.1 Term

These Terms remain in effect while you use our Services.

16.2 Termination by You

You may terminate your account at any time through your account settings or by contacting us.

16.3 Termination by Us

We may suspend or terminate your account immediately if you:

Violate these Terms
Engage in fraudulent activity
Create legal or security risks
Cause harm to other Users or the Platform

16.4 Effect of Termination

Upon termination:

Your right to access the Services immediately ceases
You remain liable for all outstanding fees
Provisions that by their nature should survive (indemnification, limitations of liability, dispute resolution) continue to apply
We may delete your account data subject to legal retention requirements

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

17.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

17.3 Informal Resolution

Before filing a claim, you agree to contact us at info@bevo-sports.com to attempt informal resolution.

17.4 Class Action Waiver

To the extent permitted by law, you agree to bring claims only in your individual capacity and not as part of a class action.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us.

18.2 Amendments

We may modify these Terms at any time by posting the updated Terms. Your continued use after changes constitutes acceptance. Material changes will be notified via email or prominent notice on the Platform.

18.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

18.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

18.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any affiliate or successor.

18.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

18.7 Notices

Legal notices should be sent to:

The Coaches Coach CommunityToGo Pty Ltd 115 Rupert St Subiaco Western Australia 6008 Email: info@bevo-sports.com

19. Contact Information

For questions about these Terms, contact us at:

Email: info@bevo-sports.com Website: https://bevo-sports.com

By using The Coaches Coach, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms & Conditions