Privacy Policy

Effective Date: 18 March 2026 Last Updated: 18 March 2026

1. Introduction

The Coaches Coach ("we," "us," "our," or "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our coaching education platform and related services (collectively, the "Services").

This Privacy Policy complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information

• Name and email address
• Password (encrypted)
• Profile information (photo, bio, coaching experience)
• Organization name (if applicable)
• Preferred language and currency
• Contact preferences

Payment Information

• Billing name and address
• Payment method details (processed securely by Stripe)
• Purchase and subscription history
• Invoice information

Content and Communications

• Course enrollments and progress
• Quiz responses and assessment results
• Comments, reviews, and forum posts
• Notes and bookmarks
• Direct messages and support inquiries
• Feedback and survey responses

Academy Creator Information

If you create an Academy, we also collect:

• Business/organization details
• Bank account information (for Stripe Connect payouts)
• Tax identification numbers
• Content uploaded to your Academy
• Analytics preferences

2.2 Information Collected Automatically

Usage Data

• Pages viewed and content accessed
• Time spent on courses and lessons
• Learning progress and completion rates
• Click patterns and navigation paths
• Search queries
• Features used
• Error reports and diagnostic information

Device and Technical Information

• IP address
• Device type, operating system, and browser
• Screen resolution and device identifiers
• Language settings
• Referral URLs
• Date and time of access

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage patterns
• Deliver personalized content
• Measure marketing effectiveness

See our Cookie Policy for detailed information.

2.3 Information from Third Parties

Authentication Providers

If you sign in using third-party services, we receive:

• Basic profile information (name, email)
• Profile picture
• Other information you authorize

Payment Processors

Stripe provides:

• Payment confirmation
• Transaction details
• Fraud detection signals

Analytics Services

We use analytics tools to understand usage patterns and improve our Services.

2.4 Gamification Data

We track:

• Experience points (XP) earned
• Level and progression
• Achievements unlocked
• Learning streaks
• Leaderboard rankings

3. How We Use Your Information

3.1 Service Delivery

• Create and manage your account
• Process purchases and subscriptions
• Deliver educational content
• Track learning progress
• Enable social features (comments, forums, profiles)
• Provide customer support
• Send transactional emails (confirmations, receipts, updates)

3.2 Platform Improvement

• Analyze usage patterns and trends
• Identify technical issues
• Test new features
• Conduct research to improve educational outcomes
• Optimize content delivery

3.3 Personalization

• Recommend relevant courses and content
• Customize your dashboard
• Remember your preferences
• Provide localized experience

3.4 Communication

• Send important service announcements
• Respond to inquiries and support requests
• Notify you of account activity
• Share educational content updates (if opted in)
• Conduct surveys and request feedback

3.5 Safety and Security

• Verify identity and prevent fraud
• Detect and prevent abuse or policy violations
• Enforce our Terms and Conditions
• Protect our rights and property
• Comply with legal obligations

3.6 Marketing (with consent)

• Send promotional emails about new courses or features
• Display targeted advertisements
• Measure campaign effectiveness
• Conduct market research

You can opt out of marketing communications at any time.

3.7 Legal Compliance

• Respond to legal requests
• Comply with court orders
• Enforce agreements
• Protect against legal liability

4. Legal Bases for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contractual Necessity: To perform our contract with you (account management, content delivery)
• Legitimate Interests: To improve our Services, prevent fraud, and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 We Do NOT Sell Your Personal Information

We will never sell your personal data to third parties.

5.2 Service Providers

We share information with trusted third-party service providers who assist us:

Payment Processing

• Stripe: Payment processing and payouts (see Stripe's privacy policy)

Hosting and Infrastructure

• Azure (Microsoft): Cloud hosting and database services

Email Communications

• Resend: Transactional and marketing emails

AI Services (where applicable)

• OpenAI: AI-powered features (chatbot, content assistance)

Analytics

• Analytics providers to understand usage patterns (anonymized where possible)

All service providers are contractually required to protect your data and use it only for specified purposes.

5.3 Academy Creators

When you enroll in an Academy:

• Content Creators can see your enrollment status and progress
• Your profile information may be visible in Academy dashboards
• Comments and forum posts are visible to other Academy members

5.4 Public Information

Certain information is publicly visible:

• Your display name and profile picture
• Public comments and forum posts
• Achievement badges (if you choose to display them)
• Leaderboard rankings (if you participate)

5.5 Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.

5.6 Legal Requirements

We may disclose information when required by law:

• To comply with legal processes (subpoenas, court orders)
• To enforce our Terms and Conditions
• To protect rights, property, or safety
• To prevent fraud or security threats
• To investigate violations of our policies

5.7 With Your Consent

We may share information for purposes not listed here with your explicit consent.

6. Data Retention

6.1 Active Accounts

We retain your information while your account is active and as needed to provide Services.

6.2 After Account Deletion

• Most personal information is deleted within 90 days
• Some information is retained longer for legal, tax, or business purposes:
  • Transaction records: 7 years (tax requirements)
  • Legal dispute records: Until resolved plus applicable limitation period
  • Aggregated, anonymized data: Indefinitely

6.3 Content Creator Data

Academy creators' business records are retained for 7 years after account closure for tax and legal compliance.

6.4 Marketing Data

If you opt out of marketing, we retain your email address to honor your opt-out preference.

7. Data Security

7.1 Security Measures

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure password hashing (bcrypt)
• Regular security audits
• Access controls and authentication
• Secure development practices

7.2 Payment Security

Payment data is processed by Stripe (PCI DSS compliant). We never store complete credit card numbers.

7.3 Your Responsibility

You're responsible for:

• Keeping your password confidential
• Reporting unauthorized access
• Using secure networks when accessing the Platform

7.4 No Absolute Security

Despite our efforts, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

8.1 Rights Under Australian Privacy Law

You have the right to:

• Access: Request copies of your personal information
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaints: Complain to the Office of the Australian Information Commissioner (OAIC)

8.2 Additional Rights Under GDPR (EU Users)

You also have the right to:

• Portability: Receive your data in a portable format
• Restriction: Request limited processing of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing
• Lodge Complaint: Complain to your local data protection authority

8.3 Exercising Your Rights

To exercise any rights:

• Email: info@bevo-sports.com
• Account Settings: Manage preferences in your account dashboard
• Unsubscribe: Click "unsubscribe" in marketing emails

We'll respond within 30 days (or as required by applicable law).

8.4 Identity Verification

We may request information to verify your identity before fulfilling requests.

8.5 Exceptions

We may deny requests that:

• Risk others' privacy or safety
• Would interfere with legal obligations
• Would impair legitimate business operations
• Are manifestly unfounded or excessive

9. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect information from children under 16. If we learn we've collected such information, we'll delete it promptly.

If you believe a child under 16 has provided information to us, contact us at [privacy@thecoachescoach.com.au].

10. International Data Transfers

10.1 Data Location

Your information may be transferred to and processed in countries other than your country of residence, including:

• Australia (primary data center)
• United States (service providers like Stripe, OpenAI)
• Other countries where our service providers operate

10.2 Safeguards

When transferring data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Service provider certifications
• Adequacy decisions where applicable

10.3 EU-Australia Data Transfers

For EU users, transfers to Australia are covered by appropriate safeguards as Australia is not recognized as having adequate protection under GDPR.

11. Third-Party Links and Services

11.1 External Links

Our Platform may contain links to third-party websites. We're not responsible for their privacy practices. We encourage you to review their privacy policies.

11.2 Third-Party Content

Academy Creators may embed third-party content (videos, images, tools). Such content is governed by the third party's privacy policy.

11.3 Social Media

If you share content on social media, that activity is governed by the social media platform's privacy policy.

12. Marketing and Communications

12.1 Marketing Emails

With your consent, we send:

• Course recommendations
• New feature announcements
• Educational content
• Special offers

12.2 Transactional Emails

We send non-promotional emails regardless of your marketing preferences:

• Purchase confirmations
• Password resets
• Account notifications
• Legal updates

12.3 Opt-Out

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting info@bevo-sports.com

12.4 Push Notifications

You can control mobile app push notifications through your device settings.

13. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance
• Marketing and advertising

For detailed information, see our Cookie Policy.

13.1 Your Cookie Choices

You can:

• Adjust cookie settings through our cookie banner
• Configure browser settings to block cookies
• Use browser "Do Not Track" signals (where supported)

Note: Disabling essential cookies may impair functionality.

14. Automated Decision Making

14.1 Limited Use

We use limited automated processing for:

• Fraud detection
• Content recommendations
• Spam filtering

14.2 No Significant Impact

We do not make solely automated decisions that significantly affect you without human oversight.

14.3 Your Rights

If you're subject to automated decisions, you may request human review.

15. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights:

15.1 Right to Know

Request disclosure of:

• Categories of personal information collected
• Sources of information
• Business purpose for collection
• Categories of third parties with whom we share information
• Specific pieces of information collected

15.2 Right to Delete

Request deletion of personal information (subject to exceptions).

15.3 Right to Opt-Out

We do not sell personal information, so there's no need to opt out of sales.

15.4 Right to Non-Discrimination

We won't discriminate against you for exercising your rights.

15.5 Exercising Rights

Email info@bevo-sports.com or submit a request through your account settings.

16. Changes to This Privacy Policy

16.1 Updates

We may update this Privacy Policy to reflect:

• Changes in our practices
• New features or services
• Legal or regulatory requirements

16.2 Notification

We'll notify you of material changes via:

• Email to your registered address
• Prominent notice on the Platform
• In-app notification

16.3 Continued Use

Your continued use after changes constitutes acceptance of the updated Privacy Policy.

17. Contact Information

17.1 Privacy Questions

For privacy-related questions or concerns:

Email: info@bevo-sports.com Mail: CommunityToGo Pty Ltd 115 Rupert Street Subiaco, Western Australia 6008

17.2 Data Protection Officer

For GDPR-related matters: Email: info@bevo-sports.com

17.3 Complaints

Australia: Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Email: enquiries@oaic.gov.au Phone: 1300 363 992

EU: Contact your local supervisory authority

18. Definitions

• Personal Information: Information that identifies or can be used to identify an individual
• Processing: Any operation performed on personal data (collection, use, storage, disclosure, deletion)
• Controller: The entity that determines the purposes and means of processing (The Coaches Coach)
• Processor: An entity that processes data on behalf of the controller (our service providers)

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By using The Coaches Coach, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Last Reviewed: 18 March 2026